Returns And Refunds Policy

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RETURNS

Good Buy Clearance Tiles does not accept ‘change of mind’ returns, exchanges or refunds once goods have been paid for.

Subject to clause 9 in our Terms and Conditions of Sale and in accordance with the Australian Consumer Law, the Customer may request a refund or replacement of any good that:

  1. is defective;
  2. is unsafe;
  3. is significantly different from the sample or description; or
  4. doesn’t do what Good Buy Clearance Tiles said it would do, or what the Customer expressly requested to Good Buy Clearance Tiles and cannot be remedied by Good Buy Clearance Tiles within 10 business days.

Good Buy Clearance Tiles may, at its absolute discretion, accept a request from the Customer to refund or replace the goods for a reason not set out in clause 10(a).

  1. If Good Buy Clearance Tiles accepts a request from the Customer to refund or replace the goods in accordance with clause 10(b), the Customer must pay to Good Buy Clearance Tiles a re-stocking fee of 30% of the total value of the refunded or replaced
  2. Good Buy Clearance Tiles will not accept a request from the Customer to refund or replace any Second Goods under clause 10(a) if such return or refund is claimed on the basis of any defect or variation known or reasonably ought to be known to the Customer upon

 

SECONDS

Factory seconds (‘seconds’) are products which do not meet the criteria for a first choice product and may have a minor defect in manufacture. They are sold at a reduced rate rather than being disposed of.

Good Buy Clearance Tiles does not accept returns, exchanges or refunds for items sold as seconds, and are sold on an ‘as is’ basis. It is the responsibility of the customer to be satisfied with ‘seconds’ prior to purchase.

 

JOB CONTINUATIONS

Tiles may differ between shades and production batches.  This is standard practice in the tile industry.  If you require items for a job continuation, please inform us at the time of ordering and we will advise you whether or not the same batch is available.  We will endeavour to assist you as best we can, but cannot guarantee the same batch will be available.

 

CHECKING TILES

It is the responsibility of the customer to check the goods prior to collection from our premises or on delivery if goods are delivered by a third party. It is the responsibility of the customer and tiler to check the goods prior to laying as no claims will be entertained after tiles have been laid.

Tile sizes are nominal sizes only and do not refer to the actual size of the product purchased. If you would like to know the exact size of a tile, please ask for the exact size of the batch you are intending to purchase prior to ordering and payment. Size variations adhere to Australian and International standards. Tiles are fired at high temperatures and will vary from the nominal size as stated.

Tiles may also differ between shades and production batches. This is standard practice in the tile industry. If you require items for a job continuation, please inform us at the time of ordering and we will advise you whether or not the same batch is available. We will endeavour to assist you as best we can.

 

Prior to laying any tiles the tiler, builder or homeowner must:

  1. Inspect the tiles for any defect.
  2. Check that all tile supplied to the site are the correct quantity, colour, shade and size as ordered or selected.
  3. Check that the shades are consistent through the batch supplied.
  4. Ensure that the quantity of tiles on site are sufficient for the project and if insufficient more tiles of the same batch should be ordered prior to the commencement of any work.
  5. To make sure that blending of any inherent shade variation occurs, please mix tiles from different boxes.
  6. Ensure all Polished or Honored Porcelain Tiles must be thoroughly cleaned and sealed unless it is “Pre-sealed”.
  7. Understand that some Polished Porcelain Tiles may have a smoky, hazy, smudgy type effect on the surface at certain angles. This is not a defect in the tile but an inherent characteristic.  See Staff for more information.
  8. Should not expect your polished porcelain to reflect as a mirror does as its surface is not completely smooth.

Porous Natural Stone and Ceramic Tiles are a natural product and some variation can be expected in shade and size. Australian Standards define the acceptable variation and imperfections allowable in any batch.

We will not accept any claims for replacement, repair or reimbursement once tiles have been laid if that claim is for defects, size, shade variation, incorrect supply or other fault that should reasonable been obvious before laying commenced.

It is the responsibility of the tiler, builder or homeowner to check tiles before laying them. If there is any concern regarding the quality, size, colour, shade or variation of the batch on site, the tiles must NOT be laid.

Wax is often added during the production of Ceramic and Porcelain Tiles to protect the surface and prevent from scratching during transportation. This residue should be cleaned prior to grouting and is the responsibility of the owner/builder/tiler to make sure it is cleaned off 100%. It may also require a professional cleaning, as we can recommend a cleaner.

If a defect is discovered while tiles are being laid, work must STOP immediately, and Good Buy Clearance Tiles must be contacted. Tel: 1300 246 289.

Should there be any concerns or questions, please call us here at Good Buy Clearance Tiles.

Tel: 1300 246 289.

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